Frequently asked questions

Registration

What is included in the registration cost?

Whatever conference pass you choose, registration includes:

  • All sessions for the days that you are registered
  • Guest keynotes
  • Breakfast and lunch
  • Evening events, which include, food, refreshments, entertainment and transportation when applicable on Sunday, Tuesday, Wednesday and Thursday
  • “Swag bag,” which includes Hyland-branded items like insulated travel mugs, t-shirts and pens
Is there a discount for international attendees?

Yes. To help offset the high cost of traveling internationally, all non-U.S. registrants receive a 20 percent discount off the current pricing. The discount is automatically applied at registration.

The discount only applies to the conference registration fee and is not applicable toward guest fees, hotel, airfare, etc. All attendees are responsible for their hotel and transportation costs.

Can I use my Training/Reseller Credits to pay for my registration costs?

Yes. If you have training/reseller credits that you would like to use, please contact the registration manager at CommunityLIVE@hyland.com for assistance on applying those credits to your balance due.

Are there any other discounts available?

Additional discounts may be combined if eligible.

Alumni — Save $200 if you attended CommunityLIVE 2015, 2016 or 2017, or Inspire 2017. The discount will be automatically applied and is nontransferable.

Group — Save $200 per person with three (3) or more paid attendees from the same organization when signing up multiple attendees concurrently. Please note the discount will not be applied if more people from your organization register separately. Please contact us at CommunityLIVE@hyland.com for more assistance on registering group members separately. All three attendees must provide payment to be eligible for the group discount. Attendees using free or greatly reduced courtesy passes will not count toward the group registration of three or more.

Please note: If you are registering multiple people online, in order for the automatic discount to work properly, all registrants must have the same admission item. If not, please contact CommunityLIVE@hyland.com for a manual code to register everyone separately.

International — Attendees from non-U.S. countries save 20 percent off registration fees. The discount is automatically applied at registration.

What if I qualify for more than one discount? Can I have both?

Yes. Let's say you attended our conference in 2015 and you are attending with two additional people from your organization this year. You will save a total of $400 on your registration - $200 for the alumni discount and $200 for each group member that qualifies. Of course, if the other two folks from your organization also attended in 2015, 2016 or 2017, or Inspire 2017, they'll qualify for that alumni discount as well!

When is the last day I can register for the conference?

Online registrations are accepted until 11:59 p.m., Saturday, September 8. On-site registration at the Gaylord Opryland Resort & Convention Center begins at 7:00 a.m., Sunday, September 9.

Please note: On-site registration prices are more expensive than early bird or advanced conference rates, so make sure you book early!

What are the hours for the conference's on-site registration desk?

The registration desk, located on the main concourse of the convention center just outside of the Delta Ballroom, will be open beginning Sunday, September 9 for attendees to check in and pick up conference materials. The registration desk will be staffed throughout the conference as follows:

  • Sunday 7:00 a.m. - 5:00 p.m.
  • Monday - Wednesday 7:30 a.m. - 5:00 p.m.
  • Thursday 7:30 a.m. - 3:30 p.m.
I missed the online registration deadline. Where can I register on-site?

Attendees will be able to register on-site using a credit card at the conference registration desk located on the main concourse of the convention center just outside of the Delta Ballroom.

Please note: In order to receive your conference badge, payment must be processed on-site.

Can prospective customers attend the conference?

Of course! CommunityLIVE is the perfect opportunity to see how Hyland products and solutions work in a variety of settings and applications while meeting and talking with users and employees to get the "inside scoop." Please work directly with your account manager to complete the registration form.

Am I automatically registered for the conference if I received an invitation?

No. You still need to register. Please visit the Registration page to begin!

Are there restrictions for Government / Public Sector Employees?

Notice to Government/Public Sector Employees, Officials & Representatives: It is the responsibility of all government or public sector employees, officials or their representatives to confirm that their attendance at this event is in compliance with all applicable statute, laws, regulations, and your employer’s policies related to gifts, meals, entertainment and ethics. By attending this event, you certify that your employer has approved your attendance at this event and that you will abide by all such laws and policies in connection with your participation.

Sessions & training classes

Will there be Perceptive-related content or sessions at CommunityLIVE? Do I need to pre-register for classes?

Pre-registration is only required for the Advanced Hands-on Training classes on Sunday and Monday, due to limited computer availability. You will select those classes on the registration form. Attendees do not need to pre-select classes held during the main conference, Tuesday through Thursday; however, you may wish to build your personal agenda to plan your week using the conference mobile app, available a few weeks before the event.

Can I renew my certifications this year? If yes, how?

Yes. We offer the following re-certifications at CommunityLIVE:

  • System Administrator (OCSA)
  • Advanced System Administrator (OCASA)
  • Workflow Administrator (OCWA)
  • Advanced Workflow Administrator (OCAWA)
  • WorkView (OCWV)

For OnBase Certified System Administrators and Advanced System Administrators: Attend the System Administration re-certification course offered on Sunday or Monday.

For OnBase Certified Workflow Administrators and OnBase Certified Advanced Workflow Administrators: Attend courses on Sunday and Monday training that are relevant to your Workflow solution. Because many components are related to Workflow, individuals can attend any two sessions during Sunday and Monday to renew their certification.

For OnBase WorkView Certification: Attend any courses at Sunday and Monday training that are relevant to your WorkView solution. Because many components are related to WorkView, individuals can attend any two sessions during Sunday and Monday to renew their certification.

What is the format (intended audience, duration, overview or actual hands-on training, prerequisite requirements, certification tests) for the pre-conference training sessions on Sunday and Monday?

Sunday and Monday are split in to morning and afternoon sessions - so each attendee would attend two classes on Sunday and two classes on Monday. Typically, the attendees are technical and have some OnBase experience, although there are sessions intended for beginners. There will be about 14 tracks to choose from each day. Classes held Sunday and Monday are 3.5 hours in length.

How do training sessions at CommunityLIVE differ from those at TechQuest?

TechQuest doesn't offer the same number of classes. TechQuest typically has about 120 technical attendees — so the classes are smaller. CommunityLIVE will have several hundred people in attendance Sunday and Monday and over 2,000 attendees Tuesday through Thursday.

Which training sessions will be presented during the conference sessions at the main conference Tuesday through Thursday? How might that format and content differ from the pre-conference training sessions?

Tuesday through Thursday at CommunityLIVE is not considered training — the format consists of fast-paced, high-level presentations. There ARE self-paced, hands-on labs available all day, but they are not true classes. Pre-conference on Monday and Tuesday is — with the exception of two tracks — hands-on, instructor-led, training.

How many of the morning sessions can I attend each day?

Sunday and Monday pre-conference training: There is one morning and one afternoon session, each about 3.5 hours in length.

Tuesday - Thursday: There will be multiple sessions, and each session is about 45 minutes in length.

How can I learn more about something I heard in classes or sessions?

We'll have 40-plus Expert Stations in CommunityCENTRAL located in the Delta Ballroom. Please visit the industry or solution station related to your question and a Hyland expert will work with you to ensure you have all the information you need.

Will I have access to the conference presentations?

Select sessions from CommunityLIVE will be available after the conference through OnBase Community.

How will customer presenters be chosen and notified?

We will notify customers via email to let them know if their presentation was selected. Selected presenters will receive a discount code upon notification.

Hotel & travel

Where is the conference hotel?

CommunityLIVE will be held at the Gaylord Opryland Resort & Convention Center. All classes and meals will take place on property. Please book your room directly with the hotel via the Hotel & Travel information to secure the special conference rate. You are required to provide a credit card to reserve your room.

A block of rooms for CommunityLIVE is available for all attendees at $199 per night, plus tax (these taxes are currently 9.25% state tax, 6% occupancy tax, and $2.50 city tax per room per night). A daily resort fee of $18 per night is included in the price above for conference attendees. Rooms fill up quickly so book early! Reservations must be made on or before Friday, July 27, 2018.

  • Single occupancy:
  • Double occupancy:
  • Triple occupancy:
  • Quadruple occupancy:
  • $199.00
  • $199.00
  • $219.00
  • $239.00
What is included with the daily resort fee?
  • Resort savings card
  • In-room wired and wireless high-speed internet access
  • Wireless high-speed internet access in public areas (excluding convention center)
  • Fitness Center access
  • Designated complimentary in-room beverages
  • Scheduled complex shuttle service
  • Online access to the Wall Street Journal
  • Local and toll-free 800 telephone calls (20 minutes per call)
  • Exclusive to Marriott Rewards Gold and Platinum Elite Members: Access to steam, sauna and locker rooms at Relâche Spa
By what date (at the latest) should I have my hotel booked?

The reservation deadline is Friday, July 27, 2018. Please note: Rooms for dates before or after the conference may not be available at the conference rate. If you have any issues booking on the hotel site, please contact us at CommunityLIVE@hyland.com.

Do I need to make my own hotel reservations?

Yes. And, to be close to the action, CommunityLIVE attendees should reserve rooms at the Gaylord Opryland Resort & Convention Center through the hotel's online booking system. Reservations are subject to availability and room rates may vary.

Can I extend my hotel stay at the same conference rate?

Yes. Conference attendees receive a group rate of $199 per night, plus taxes (state tax 9.25%, 6% occupancy tax, and $2.50 city tax per room per night, plus daily resort fees), based on availability for three (3) days pre- and post-peak dates of Friday through Sunday, September 7-9, 2018, and Thursday through Saturday, September 13-15, 2018.

Upon arrival, where should I go to check in?

Please check in to your room at the hotel front desk.

When is hotel check-in and check-out?

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

Of course, if a room is available when you arrive, you may check in. If you arrive and a room is not ready, the hotel bellman can store any luggage and the front desk will send a text when your room is ready.

What is the hotel cancellation policy? Will they charge my card when I book?

A deposit equal to one night's stay and tax is required to hold each individual's reservation. Should a guest need to cancel a hotel reservation, notice must be received at least 72 hours prior to arrival for the deposit to be refunded.

How do I get from the airport to the conference?

Gaylord Opryland Resort & Convention Center is a 15-minute drive from Nashville International Airport (airport code BNA). The website lists several options for ground transportation, including shuttles, taxis and car rentals.

  1. Airport shuttle service, scheduled: $19 (one way) Monday-Sunday, 5:00 a.m. - 7:00 p.m. Shuttle phone: 1-615-883-2211
  2. Estimated taxi fare: $30 (one way)
  3. Driving directions: Travel south on Terminal Drive toward BNA Arriving Flights. After 0.7 mile make a slight right followed by a slight left to stay on Terminal Drive. Travel 0.6 mile and take the ramp onto Interstate 40 West. Travel 1.2 miles to exit 215B and merge onto TN-155 North/Briley Parkway. Travel 4.3 miles to exit 11 for Opry Mills Drive. Continue straight ahead for 0.9 mile to Opryland Drive and turn right. Travel 0.4 mile and turn left to the hotel.

At the conference

What is proper attire for the conference?

September temperatures in Nashville range from a high of 83 to a low of 62. There is plenty of air-conditioning in the conference center. Please dress comfortably and casually for all sessions and events, keeping in mind that layers work best for classes, where room temperatures often vary. Evening events may be held outside and shorts are appropriate. Comfortable shoes are suggested as well.

Will there be any merchandise for sale?

Yes. CommunityLIVE, Hyland and OnBase gear will be for sale in CommunityCENTRAL, Tuesday through Thursday. Of course, we'll have some surprises for you in your conference "swag bag" too!

The food at the conference doesn't meet my dietary needs. What should I do?

During the registration process, please note any specific dietary needs. When onsite, at any point when you feel the food available does not meet your dietary requirements, please make sure you contact a banquet team member. They will provide you with other options to suit your needs.

Will there be plenty of refreshments during the day?

During pre-conference training on Sunday and Monday, refreshments will be provided in the foyer areas outside of the meeting rooms throughout the day. Because these sessions do not have specific break times, beverages are provided continuously.

During CommunityLIVE days on Tuesday through Thursday, refreshments will be provided during specified "refreshment break" times. These breaks will take place in CommunityCENTRAL, located in the Delta Ballroom.

Beverages will also be provided during breakfast and lunch each day, and shops near the convention center have items available for purchase.

How much will it cost to park at Gaylord Opryland?

Self-parking is $29 inclusive of tax
Valet parking is $38 inclusive of tax

Attendees have in/out parking privileges throughout the day, as long as a room key is used and parking is activated on the room.

When and where is CommunityLIVE 2019?

CommunityLIVE 2019 will be held September 15-19 at The Huntington Convention Center of Cleveland in Cleveland, OH.

Conference policies

When are payments due for attendance and sponsorship?

All payments for registration fees and/or sponsorship fees must be paid in full in order to attend/exhibit at the conference. Any participant with an unpaid balance will be required to pay their outstanding balance via a credit card on-site at CommunityLIVE.

I noticed photographers and videographers at the conference. Will my picture appear anywhere?

Photographs and videos will be taken during the conference for use in future promotional materials, and your image may appear in future Hyland marketing materials. By attending the event, you consent to Hyland's use of photographs and other images of you for all Hyland-related business, including use in promotional materials, marketing efforts and productions, and training or educational materials or courses, without limitation.

Can I bring family and friends to the conference?

Guests are permitted but must meet the same qualifications as attendees, and must be registered and paid for separately.

Full Guest Pass: $350
This guest pass will include breakfast and lunch on all conference dates (Sunday - Thursday), as well as all of our evening networking events, including Thursday's closing reception.

Partial Guest Pass: $100
These guest passes are for those who will only want to attend Tuesday's welcome reception or Thursday's closing reception. Must be 21 years of age.

Guest passes may be purchased online through the Registration page on or before September 8, or onsite at the Gaylord Opryland Resort & Convention Center. Credit cards only.

Please note: Guests must be 21 or older to attend meals and conference events. Children of any age are not permitted in any CommunityLIVE areas including registration, meals, breaks, sessions, receptions, exhibit space, etc.

What is the conference cancellation policy?

Cancellations made on or before July 20 will be refunded at 100%. Cancellations made from July 21 through August 17 will be refunded at 50%. Cancellations made after August 17 will not be refunded. Cancellations made within a group registration may disqualify other members from receiving the group discount, if the organization does not then meet the group discount requirements. Substitutions welcome. Substitutions will be accepted via the online registration system and must be made on or before September 9. Paid registrants who do not submit an online cancellation by the deadline, fail to send a substitute or do not attend the conference forfeit their entire registration fee. If a substitution is required after September 9, please email CommunityLIVE@hyland.com.

Individuals are responsible for canceling their own hotel and travel reservations. Hyland does not accept liability for hotel or travel costs. If you cancel and re-register, your new registration will reflect the current pricing as of the date of your final registration. Earlier registration pricing (such as early-bird pricing) may not be honored based on that date.

I still have more questions that aren't on this list. How do I get answers?

Email us at CommunityLIVE@hyland.com for assistance.