Tap into the Hyland Community

Join and follow the CommunityLIVE group on Hyland Community for updates, tips and tricks for attending the conference. You'll be able to connect with past attendees and fellow registrants before and after the event. And it's your one-stop shop for conference materials after the event.

Becoming a group member is free, but you need a Hyland ID. Creating a Hyland ID is easy. Click "Create a Hyland ID" on the login page. If you have any issues completing the form, submit a help ticket for assistance.



  • Where is the conference?

    CommunityLIVE 2023 will be held at Caesars FORUM, located at 3911 S Koval Lane, just east of the Vegas Strip in Las Vegas, Nevada, U.S.A. All sessions will take place on property. Please view the travel information and book your room directly through the supplied link to secure our special conference rate. 

  • Is there an option to attend CommunityLIVE virtually?

    There will not be a hybrid option to virtually attend the conference simultaneously. Select sessions and content will be offered online after CommunityLIVE for those unable to attend the conference in-person.

  • What is included in the registration cost?

    Please visit the Registration page for details on each registration pass type.

  • Are there any discounts available?

    Yes! Discounts are available through July 31, 2023, for those who attended CommunityLIVE 2022, groups of three or more, and those travelling internationally. Visit the Registration page for more details. Additional discounts may be combined if eligible.

  • I’m eligible for the alumni discount. Why isn’t it automatically applying?

    The alumni discount is automatically applied if you attended CommunityLIVE 2022. The discount is nontransferable. If you are attempting to register using a different email address, please contact us at CommunityLIVE@Hyland.com for assistance.

  • I’m eligible for the group discount. Why isn’t it automatically applying?

    The group discount is automatically applied when three or more paid* attendees from the same organization sign up multiple attendees concurrently for the same admission item. The discount will not be applied if more people from your organization register separately. 

    *All attendees counted toward the group discount must provide payment to be eligible. Attendees using free or reduced-price courtesy passes will not count toward either group registration discount program.

    Additionally, the group discount expires on July 31, 2023. Following this date, the group discount will no longer be applicable to new registrations.

    Please contact us at CommunityLIVE@Hyland.com for assistance on registering group members separately.

  • What if I qualify for more than one discount? Can I have both?

    Yes. Let's say you attended CommunityLIVE 2022, and you are attending with two additional people from your organization this year. You will save a total of $400 on your registration if you register before July 31, 2023. That's $200 for the alumni discount and $200 for each group member who qualifies. Of course, if the other two folks from your organization also attended in 2022, they'll qualify for that alumni discount as well!

  • Is there a discount for international attendees?

    Yes. To help offset the high cost of traveling internationally, all registrants outside of the contiguous United States receive a $400 discount off the current pricing. The discount is automatically applied at registration.

    Discounts only apply to the conference registration fee and are not applicable toward guest fees, hotel, airfare, etc. All attendees are responsible for their hotel and transportation costs.

  • Due to the April 2023 Hyland restructuring, is CommunityLIVE 2023 expected to take place as planned?

    CommunityLIVE 2023 will take place as planned on October 1–5, at Caesars FORUM in Las Vegas. We are committed to bringing attendees the latest in product and solution enhancements, innovative customer stories and valuable insights from industry experts.

    The Hyland team will be on site to help attendees advance their skills, uncover opportunities for actionable innovation within Hyland platforms, lead their organizations in supporting new ways of working and modernization — and more. CommunityLIVE sessions and technical training will feature content and updates for Hyland's OnBase, Perceptive Content, Alfresco and Nuxeo customers and partners.

  • Am I automatically registered for the conference if I received an invitation?

    No. You still need to register. Please visit the Registration page to begin! 

  • I need help registering. Whom should I contact?

    Please email CommunityLIVE@Hyland.com for assistance.

  • Are there restrictions for government/public-sector employees?

    There may be giveaways, ancillary events, and other items made available at no additional charge during the event. It is the responsibility of all government or public-sector employees, officials and their representatives to confirm that their participation in such events or acceptance of such items is approved pursuant to their employer's policies, whether paid or complimentary - and does not create any violation of their employer's gifts and ethics rules or any contract, statute, laws or industry regulations related to gifts, meals, entertainment and ethics. 

  • When is the last day I can register for the conference?

    Online registrations are accepted until 11:59 p.m., Saturday, September 30. 

    On-site registration at Caesars FORUM begins at 7:30 a.m. PDT, Sunday, October 1. Please note that on-site registration prices are more expensive than early-bird or advanced conference rates, so make sure to book early!

    I missed the online registration deadline. Where can I register on site?

    Attendees will be able to register on site using a credit card at the conference registration desk located on the main concourse of Caesars Forum, beneath the escalators in front of the Forum Ballroom. 

    To receive your conference badge, payment must be processed on site.

  • Where can I purchase Hyland swag?

    If you would like to purchase an item before the conference, visit our online Swag Spot to browse and shop. You'll also be able to stop by the Swag Spot in CommunityCENTRAL to purchase items onsite.

    At the end of your purchase, you will have the opportunity to donate to TECH CORPS, one of our CommunityLIVE 2023 Community Outreach partners.

Sessions and training classes

  • Where can I view the agenda and sessions that will be offered at CommunityLIVE?

    You can view the at-a-glance agenda schedule here. We’re hard at work building an agenda that empowers you to drive your organization’s digital evolution. Sessions will be announced in early May - check back soon.

  • I'm trying to register for a specific session(s), but do not see them available in the drop down list?

    Sessions and classes at CommunityLIVE are available on a first-come, first-served basis. Once a session or class is full, it is removed from the options shown in the drop down list during the registration process.

  • How is the Sunday–Monday training different from the Tuesday–Thursday sessions?

    On Sunday and Monday, pre-conference hands-on technical training includes in-depth, technical classes. Each course is 3.5 hours and provides an opportunity for attendees to complete training exercises with Hyland instructors.

    CommunityLIVE offers educational sessions during the Tuesday–Thursday portion of the event. These sessions include product overviews, industry best practices, innovation and thought leadership, and customer success stories. Additionally, you have access to self-paced labs, where users can follow short training exercises.

  • How many of the hands-on technical training sessions can I attend?

    On Sunday and Monday, there is one morning and one afternoon hands-on training session, each about 3.5 hours long. You can take a total of four classes with your training registration.

  • How can I learn more about something I heard in sessions?

    Hyland exhibits will be available in CommunityCENTRAL, the conference exhibit hall. Visit the industry or solution station related to your question, and a Hyland expert will work with you to ensure you have all the information you need. 

  • If I am looking to recertify, what are the recertification requirements, and what accreditations can I recertify at CommunityLIVE?

    The following recertifications are available at CommunityLIVE. To ensure all Hyland-certified professionals uphold high performance standards, all Hyland recertifications provide accreditation for two years after the requirement has been met.

    Hyland Certified OnBase Administrator Professional, HCOAP (formerly OCSA)
    Requirement: Attend the OnBase System Administration Recertification

    Hyland Certified OnBase Healthcare Administrator Professional (HCOHAP)
    Requirement: Attend the OnBase Healthcare System Administration Recertification

    Hyland Certified OnBase Administrator Expert, HCOAE (formerly OCASA) 
    Requirement: Attend the OnBase System Administration Recertification 

    Hyland Certified OnBase Workflow Administrator Professional, HCOWAP (formerly OCWA)
    Requirement: Attend any course during the two-day technical training

    Hyland Certified OnBase Workflow Administrator Expert, HCOWAE (formerly OCAWA) 
    Requirement: Attend any course during the two-day technical training 

    Hyland Certified OnBase WorkView Administrator Professional, HCOWVAP (formerly OCWV)
    Requirement: Attend any course during the two-day technical training 

    Hyland Certified OnBase Support Specialist, HCOSS (Formerly OCSE) 
    Requirement: Attend any course during the two-day technical training 

    Hyland Certified Perceptive Content Administrator Professional, HCPCP
    Requirement: Attend any course during the two-day technical training 

    Hyland Certified Perceptive eForms Specialist, HCPES
    Requirement: Attend any course during the two-day technical training 

    Visit the Training page for more details.

  • Do I need to pre-register for classes?

    Pre-registration is required for the hands-on technical training classes on Sunday and Monday and the afternoon session on Thursday.

    Attendees do not need to pre-select sessions held during the main conference Tuesday and Wednesday. 

Hotel and travel

  • How do I book my hotel room at the discounted rate?

    Hyland has secured a block of rooms at Caesars Palace and Harrah’s for CommunityLIVE attendees at the lowest available rates. Visit the Travel page for rate details and booking link. Rooms fill up quickly, so book early! Reservations must be made on or before August 18, 2023. You are required to provide a credit card to reserve your room. Reservations are subject to availability, and room rates may vary.

  • Can I extend my hotel stay at the same conference rate?

    Conference attendees can extend their hotel stay based on hotel availability for three days pre- and post-peak dates of Thursday - Saturday, September 28–30, 2023, and Thursday - Saturday, October 5–8, 2023. Rooms outside the dates of October 1–5 (before and after the conference) at the conference rate are not guaranteed.

  • What is the hotel cancellation policy? Will they charge my card when I book?

    A deposit equal to one night’s stay and tax is required to hold each individual’s reservation. Should a guest need to cancel a hotel reservation, notice must be received by the hotel at least 72 hours prior to arrival for the deposit to be refunded.

  • How do I get from the airport to the conference?

    Caesars FORUM conference center, Caesars Palace and Harrah’s are each approximately a 15-minute drive from Las Vegas Harry Reid International Airport (airport code LAS). The airport website lists several options for ground transportation, including shuttles, taxis and car rentals.

  • Is there parking available at Caesars FORUM?

    Harrah's parking garage is the nearest garage and recommended parking location for Caesars FORUM. CommunityLIVE attendees who book within the Hyland room block at Caesars Palace or Harrah's hotels will receive complimentary self and valet parking during the conference dates (notify the hotel upon checking in that you are parking a vehicle). Attendees who are local to Las Vegas can visit the Hyland registration desk onsite to request parking validation.

  • When is hotel check-in/-out?

    Check-in: 4 p.m.
    Check-out: 11 a.m.

    If you arrive prior to check-in time, the bell stand can hold your luggage. The following items are required for check in:

    • Person whose name is on the reservation with their ID
    • Credit card or debit card
  • What is proper attire for the conference?

    October temperatures in Las Vegas are comfortable and range from an average high of 82°F (28°C) to a low of 53°F (12°C). Please dress comfortably and casually for all sessions and events, keeping in mind that layers work best for classes, where room temperatures often vary. Evening events may be held outside, and shorts are appropriate. Comfortable shoes are also suggested.

Conference policies

  • Will attendees need to bring identification to any CommunityLIVE events?

    Yes, attendees and guests are required to bring age-verifying identification to any function with alcohol, including:

    • Pub quiz
    • Welcome happy hour
    • Casino Royale party
  • What are conference policies on open and concealed gun carrying?

    While Nevada has expanded its open and concealed gun carry laws, Hyland and Caesars do not permit firearms on-premises.

  • I have more questions that aren’t on this list. How do I get answers?

    We’d love to help! Email us at CommunityLIVE@Hyland.com for assistance.