• Where is the conference?

    CommunityLIVE 2022 will be held at the Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, Tennessee, U.S.A. All classes and meals will take place on property. Please view the travel information and book your room directly through the supplied link to secure our special conference rate. 

  • Is there an option to attend CommunityLIVE virtually?

    There will not be a hybrid option to virtually attend the conference simultaneously. Select sessions and content will be offered online after CommunityLIVE for those unable to attend the conference in-person.

  • What is included in the registration cost?

    Whatever conference pass you choose, registration includes:

    • All sessions for the days you are registered
    • Keynote sessions
    • Lunch and continental breakfast on the days you are registered
    • Evening events, which include food, refreshments, entertainment and transportation (when applicable) on Sunday, Tuesday, Wednesday and Thursday
    • Self-paced labs, Tuesday through Thursday
    • Industry-specific social events/receptions
    • Hyland- or sponsor-branded items such as insulated mug and T-shirt

  • Are there any discounts available?

    Yes! Discounts are available for alumni attendees, groups of three (3) or more, and those travelling internationally. Visit the registration page for more details. Additional discounts may be combined if eligible.

  • I’m eligible for an alumni discount. Why isn’t it automatically applying?
    The alumni discount is automatically applied if you attended CommunityLIVE 2014–2019 or purchased a paid package for virtual CommunityLIVE 2020–2021 (free packages are not eligible). The discount is non-transferable. If you are attempting to register using a different email address, please contact us at for assistance.
  • I’m eligible for the group discount. Why isn’t it automatically applying?

    The group discount is automatically applied when three (3) or more paid* attendees from the same organization sign up multiple attendees concurrently for the same admission item. The discount will not be applied if more people from your organization register separately.

    *All attendees counted toward the group discount must provide payment to be eligible. Attendees using free or greatly reduced passes will not count toward either group registration discount program.

    Please contact us at for assistance on registering group members separately.

  • What if I qualify for more than one discount? Can I have both?
    Yes, if discounts are eligible. Let's say you attended CommunityLIVE in 2018, and you are attending with two additional people from your organization this year. You will save a total of $400 on your registration — $200 for the alumni discount and $200 for each group member who qualifies. Of course, if the other two folks from your organization also attended in 2014–2019 or purchased a paid package in 2020 or 2021, they'll qualify for that alumni discount as well! Attendees using free or greatly reduced passes will not count toward any additional discount program.
  • Is there a discount for international attendees?

    Yes. To help offset the high cost of traveling internationally, all registrants outside of the contiguous United States receive a $400 discount off the current pricing. The discount is automatically applied at registration.

    The discount only applies to the conference registration fee and is not applicable toward guest fees, hotel, airfare, etc. All attendees are responsible for their hotel and transportation costs.

  • Am I automatically registered for the conference if I received an invitation?
    No. You still need to register. Please visit the registration page to begin. 
  • I need help registering. Whom should I contact?
    Please email for assistance.
  • Are there restrictions for government/public sector employees?

    There may be giveaways and other items available at no additional charge during the event. It is the responsibility of all government or public sector employees, officials or their representatives to confirm that their attendance at this event is in compliance with all applicable statute, laws, regulations and employer’s policies related to gifts, meals, entertainment and ethics. By attending this event, you certify that your employer has approved your attendance at this event and that you will abide by all such laws and policies in connection with your participation.

  • When is the last day I can register for the conference?

    Online registrations are accepted until 11:59 p.m. on Saturday, September 10, 2022.

    On-site registration at the Gaylord Opryland Resort & Convention Center begins at 8 a.m. on Sunday, September 11. Please note that on-site registration prices are more expensive than early-bird or advanced conference rates, so make sure you book early!

  • I missed the online registration deadline. Where can I register on site?

    Attendees will be able to register on site using a credit card at the conference registration desk located on the main concourse of the Gaylord Opryland Convention Center just outside of the Delta Ballroom.

    Please note: In order to receive your conference badge, payment must be processed on-site.

Conference policies

  • Can I bring family and friends to the conference?

    Guests are permitted but must meet the same qualifications as attendees and must be registered and paid for separately. Visit the Registration page for pricing.

    Guests must be 21 years of age or older to attend meals and conference events. Children of any age are not permitted in any CommunityLIVE areas including registration, meals, breaks, sessions, receptions, exhibit space, etc.

  • What is the conference cancellation policy?

    Cancellations made on or before July 15 will be refunded at 100%. Cancellations made from July 16 through August 12 will be refunded at 50%. Cancellations made after August 13 will not be refunded. Cancellations made within a group registration may disqualify other members from receiving the group discount, if the organization does not then meet the group discount requirements.

    Substitutions are welcome. Substitutions will be accepted via the online registration system and must be made on or before September 9. Paid registrants who do not submit an online cancellation by the deadline, fail to send a substitute or do not attend the conference forfeit their entire registration fee. If a substitution is required after September 9, please email

    Individuals are responsible for canceling their own hotel and travel reservations. Hyland does not accept liability for hotel or travel costs. If you cancel and re-register, your new registration will reflect the current pricing as of the date of your final registration. Earlier registration pricing (such as early-bird pricing) may not be honored based on that date.

  • I’ve noticed photographers and videographers at the conference in the past. Will my picture appear anywhere?

    Photographs and videos will be taken during the conference for use in future promotional materials, and your image may appear in future Hyland marketing materials. By attending the event, you consent to Hyland’s use of photographs and other images of you for all Hyland-related business, including use in promotional materials, marketing efforts and productions, and training or educational materials or courses, without limitation.

Sessions and training classes

  • How many of the hands-on technical training sessions can I attend?
    On Sunday and Monday, there is one morning and one afternoon hands-on training session, each about 3.5 hours long. You can take a total of four classes with your training registration.
  • Where can I view the agenda and sessions that will be offered at CommunityLIVE?
    You can view the agenda at-a-glance schedule here. We’re hard at work building an agenda that empowers you to drive your organization’s digital evolution. Sessions will be announced in early June, please check back soon.
  • How is the Sunday through Monday training different from the Tuesday through Thursday sessions?

    On Sunday and Monday, pre-conference hands-on training (in-depth, technical training classes) are available. Each course is 3.5 hours and provides an opportunity for attendees to complete training exercises with Hyland instructors.

    CommunityLIVE offers educational sessions during the Tuesday through Thursday portion of the event. These sessions include product overviews, industry best practices, innovation and thought leadership, and customer success stories. Additionally, you have access to self-paced labs, where users can follow short training exercises.

  • How can I learn more about something I heard in sessions?
    Hyland exhibits will be available in CommunityCENTRAL, the conference exhibit hall. Please visit the industry or solution station related to your question, and a Hyland expert will work with you to ensure you have all the information you need.
  • If I am looking to recertify, what are the recertification requirements, and what accreditations can I recertify at CommunityLIVE?

    The following recertifications are available at CommunityLIVE. To ensure all Hyland-Certified Professionals uphold high performance standards, all Hyland recertifications provide accreditation for two years after the requirement has been met.

    OCSA (OnBase Certified System Administrator)
    Requirement: Attend the System Administration Recertification

    OCASA (OnBase Certified Advanced System Administrator)
    Requirement: Attend the System Administration Recertification

    OCWA (OnBase Certified Workflow Administrator)
    Requirement: Attend any course during the two-day technical training

    OCAWA (OnBase Certified Advanced Workflow Administrator)
    Requirement: Attend any course during the two-day technical training

    OCWV (OnBase WorkView Certification)
    Requirement: Attend any sessions during the two-day technical training

    OCSE (OnBase Certified Support Engineer)
    Requirement: Attend any course during the two-day technical training

    Visit the Training page for more details.

  • Do I need to pre-register for classes?

    Pre-registration is only required for the hands-on technical training classes on Sunday and Monday. Training attendees can select their course selections during the registration process. Attendees do not need to pre-select sessions held during the main conference, Tuesday through Thursday.

    If you registered for technical training but have not yet selected your training courses, please follow the steps below to select your courses.

    • Click the "Register now" button in the top navigation bar. Then click on “Already Registered?” at the bottom of the page.
    • Log in with the email address you used when registering for the conference, along with your confirmation number. (You can find your confirmation number in the email you received after registering for the conference. Click “Forgot your confirmation number” to have it resent to you.) 
    • Once logged in, select “Modify” and continue through the screens to make your course selections.

    Not registered for training? It’s easy to add! Follow the same steps above to modify your registration package.



Hotel & travel

  • How do I book my hotel room at discounted rates?

    A limited number of rooms at the Gaylord Opryland Resort are available at the discounted rate of $229 per night (for single occupancy), plus tax (these taxes are currently 9.25% state tax, 6% occupancy tax, and $2.50 city tax per room per night). A daily resort fee of $25 per night is included in the price above for conference attendees.

    Rooms outside the dates of September 11–15 (before and after the conference) at the conference rate are not guaranteed.

    You are required to provide a credit card to reserve your room. Reservations are subject to availability and room rates may vary.

     Single occupancy:  $229.00
     Double occupancy:  $229.00
     Triple occupancy:  $249.00
     Quadruple occupancy:  $269.00
  • What is included with the daily resort fee?
    • Unlimited local and long-distance calls
    • Enhanced high-speed in-room internet access and in public areas (excluding convention center)
    • Fitness center access
    • Bottled water (2x daily)
    • Daily shuttle service to Opry Mills and The Inn at Opryland
    • Shuttle transportation to scheduled Grand Ole Opry and General Jackson Showboat performances
    • Daily dry cleaning credit of up to $10 per room
    • Gaylord Springs Golf Links practice range balls
    • Wildhorse Saloon cover charge for up to 4 guests

  • Can I extend my hotel stay at the same conference rate?

    Conference attendees may be able to extend their hotel stay based on hotel availability for three days pre- and post-peak dates. Rooms outside the dates of September 11–15 (before and after the conference) at the conference rate are not guaranteed.

  • What is the hotel cancellation policy? Will they charge my card when I book?

    A deposit equal to one night’s stay and tax is required to hold each individual’s reservation. Should a guest need to cancel a hotel reservation, notice must be received by the hotel at least 72 hours prior to arrival for the deposit to be refunded.

  • How do I get from the airport to the conference?

    Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, Tennessee, is a 15-minute drive from Nashville International Airport (airport code BNA). The airport website lists several options for ground transportation, including shuttles, taxis and car rentals.

  • Is there parking available at Gaylord Opryland?

    Self-parking is $33 plus tax.
    Valet parking is $45 plus tax.
    Available daily for ADA assistance — $33 plus tax.

  • When is hotel check in/out?

    Check in: 4 p.m.
    Check out: 11 a.m.

    If you arrive prior to check-in time, the bell stand can hold your luggage. Please note that the following items are required for check in:

    • Person whose name is on the reservation must be present with their ID at check-in
    • Credit card or debit card

At the conference

  • What is proper attire for the conference?
    September temperatures in Nashville range from an average high of 81.5°F (27.5°C) to a low of 62.8°F (17.1°C). Please dress comfortably and casually for all sessions and events, keeping in mind that layers work best for classes, where room temperatures often vary. Evening events may be held outside, and shorts are appropriate. Comfortable shoes are suggested as well.
  • What is CommunityCENTRAL?
    CommunityCENTRAL is the conference exhibit hall, featuring sponsors and Hyland exhibits and lounges. Bring your questions and network with product experts here!
  • What are self-paced labs?
    Self-paced labs provide hands-on time with Hyland solutions; they let you work at your own pace and on your schedule. Hyland trainers will also be on-hand to assist and answer any questions you may have. Self-paced labs are offered September 13–15, Tuesday through Thursday.
  • What are conference policies on open and concealed gun carrying?
    While Tennessee has expanded its open and concealed gun carry laws, the Gaylord Opryland Resort and Convention Center does NOT permit firearms on premises.
  • When and where is CommunityLIVE 2023?
    CommunityLIVE 2023 is scheduled to take place October 1–5 at Caesars Forum in Las Vegas, Nevada.
  • I have more questions that aren’t on this list. How do I get answers?

    We’d love to help! Please email us at for assistance.

All information here references the CommunityLIVE 2022 event. Check back for details about CommunityLIVE 2023 in Las Vegas, October 1-5.