Questions? We have answers.


What is included in the registration cost?

Your Edge Power User Workshop conference pass includes:

  • All sessions for the days that you are registered
  • Guest keynotes
  • Lunch
  • Evening events, which include food, refreshments, entertainment and transportation when applicable on Tuesday, Wednesday and Thursday
  • Industry-specific social events and receptions
  • “Swag bag,” which includes Hyland-branded items like insulated travel mugs, t-shirts and pens
When is the last day I can register for the conference?

Online registrations are accepted until 11:59 p.m., Saturday, September 14. On-site registration at the Huntington Convention Center begins at 7:00 a.m., Sunday, September 15.

Please note: On-site registration prices are more expensive than early bird or advanced conference rates, so make sure you book early!

What are the hours for the conference's on-site registration desk?

The registration desk, located in the concourse level of the Huntington Convention Center will be open beginning Sunday, September 15 for attendees to check in and pick up conference materials. The registration desk will be staffed throughout the conference as follows:

  • Sunday 7:00 a.m. - 5:00 p.m.
  • Monday - Wednesday 8:00 a.m. - 5:15 p.m.
  • Thursday 8:00 a.m. - 5:00 p.m.
I missed the online registration deadline. Where can I register on-site?

Attendees will be able to register on-site using a credit card at the conference registration desk located in the concourse level of the Huntington Convention Center.

Please note: In order to receive your conference badge, payment must be processed on-site.

Am I automatically registered for the conference if I received an invitation?

No. You still need to register. Please visit the Registration page to begin!

Are there restrictions for Government / Public Sector Employees?

There may be food, refreshments and other items available at no additional charge during the event. It is the responsibility of all government or public sector employees, officials or their representatives to confirm that their attendance at this event is in compliance with all applicable statute, laws, regulations, and your employer’s policies related to gifts, meals, entertainment and ethics. By attending this event, you certify that your employer has approved your attendance at this event and that you will abide by all such laws and policies in connection with your participation.

Hotel & travel

Where is the conference hotel?

The guaranteed group discount for our hotel blocks has now passed, as our block is closed. However, there are hotels that may still offer the group discounted rate based on availability. Please review the available options, and call the Cleveland hotel of your choice to inquire if the group rate is still available. When calling, please note you are with the CommunityLIVE conference.

If the discounted rate is no longer available, or your preferred dates are not available, please email CommunityLIVE@hyland.com.

Do I need to make my own hotel reservations?

The guaranteed group discount for our hotel blocks has now passed, as our block is closed. However, there are hotels that may still offer the group discounted rate based on availability. Please review the available options, and call the Cleveland hotel of your choice to inquire if the group rate is still available. When calling, please note you are with the CommunityLIVE conference.

If the discounted rate is no longer available, or your preferred dates are not available, please email CommunityLIVE@hyland.com.

Can I extend my hotel stay at the same conference rate?

Yes. Conference attendees can extend based on hotel availability for three (3) days pre- and post-peak dates of Friday through Sunday, September 13-15, 2019, and Thursday through Saturday, September 19-21, 2019.

When is hotel check-in and check-out?

Hotel check-in and check-out time will vary by hotel.

What is the hotel cancellation policy? Will they charge my card when I book?

A deposit equal to one night's stay and tax is required to hold each individual's reservation. Cancellation policy will vary by hotel.

What airport should I fly into?

Cleveland Hopkins International Airport (CLE)
5300 Riverside Dr., Cleveland, OH 44135
The airport is a 25-minute drive from the downtown Cleveland area.
Click here for a map of the airport and to find out which terminal your airline arrives to and departs from.

Available airport transportation includes shuttles, ride shares, taxi cabs and limos. Click here to find more information on available transportation methods.

How do I get from the airport to the conference?

Conference location
Huntington Convention Center of Cleveland
300 Lakeside Ave. E, Cleveland, OH 44113

Take OH-237 N to I-71 N
Take exit 172 A to East 9th St.
Continue on East 9th St. to Lakeside Ave. E

Click here to view parking options at and around the Huntington Convention Center of Cleveland. Please visit your hotel’s website to find information on hotel parking.

At the conference

What is proper attire for the conference?

September temperatures in Cleveland range from a high of 74 to a low of 60. Please dress comfortably and casually for all sessions and events, keeping in mind that layers work best for classes, where room temperatures often vary. Evening events may be held outside and shorts are appropriate. Comfortable shoes are suggested as well.

Will there be any merchandise for sale?

Yes. CommunityLIVE, Hyland and OnBase gear will be for sale in CommunityCENTRAL, Tuesday through Thursday. Of course, we'll have some surprises for you in your conference "swag bag" too!

The food at the conference doesn't meet my dietary needs. What should I do?

During the registration process, please note any specific dietary needs. When onsite, at any point when you feel the food available does not meet your dietary requirements, please make sure you contact a banquet team member. They will provide you with other options to suit your needs.

Will there be plenty of refreshments during the day?

Refreshments will be provided during specified "refreshment break" times. These breaks will take place in CommunityCENTRAL, located in Exhibit Hall A.

Beverages will also be provided during lunch each day.

Is there parking available at the Huntington Convention Center/Hilton Cleveland Downtown?

The Huntington Park Garage has 425 parking spaces and is directly connected to the Hilton Cleveland Downtown. This connection is conveniently located at the Convention Center and Hilton connector. In addition, there are over 5,000 parking spaces near the Huntington Convention Center and other public garages within walking distance. View a 3D map to see all the options.

Parking fees at the Hilton Cleveland Downtown are:
Self-parking: $28
Valet: $39

When and where is CommunityLIVE 2020?

CommunityLIVE 2020 will be held September 13-17 at The Gaylord Opryland Resort and Convention Center in Nashville, TN.

Is there a mobile app available for the conference?

Yes! There will be a mobile app available for download a few weeks prior to the start of CommunityLIVE. You’ll be able to use the mobile app to create your own unique schedule, view our social activity feed, connect with other attendees, complete session surveys for prizes*, wayfinding and much more!

Watch your email inbox for notification once the mobile app has launched. We will notify all registered attendees and give instructions on how you can download the mobile app from your iOS or Google Play app store.

*Attendees from public sector organizations are not eligible to win prizes.

Conference policies

When are payments due for attendance and sponsorship?

All payments for registration fees and/or sponsorship fees must be paid in full in order to attend/exhibit at the conference. Any participant with an unpaid balance will be required to pay their outstanding balance via a credit card on-site at CommunityLIVE.

I noticed photographers and videographers at the conference. Will my picture appear anywhere?

Photographs and videos will be taken during the conference for use in future promotional materials, and your image may appear in future Hyland marketing materials. By attending the event, you consent to Hyland’s use of photographs and other images of you for all Hyland-related business, including use in promotional materials, marketing efforts and productions, and training or educational materials or courses, without limitation.

Can I bring family and friends to the conference?

Guests are permitted but must meet the same qualifications as attendees, and must be registered and paid for separately.

Customers and partners are not permitted to attend the conference with a guest pass. Guest passes may only be used by friends or spouses, 21 and over, who are not employed by a Hyland customer or partner.

Guest Pass (Full)
This guest pass will include lunch on all conference dates (Tuesday – Thursday), as well as all of our evening networking events.

Tuesday Guest Pass
This guest pass is for those who only want to attend Tuesday's lunch and welcome reception.

Wednesday Guest Pass
This guest pass is for those who only want to attend Wednesday's lunch and evening event.

Thursday Guest Pass
This guest pass is for those who only want to attend Thursday's lunch and evening event.

Guest passes may be purchased online through the Registration page on or before September 14, or onsite at the Huntington Convention Center of Cleveland. Credit cards only. Please see guest pass pricing information here.

Please note: Guests must be 21 or older to attend meals and conference events. Children of any age are not permitted in any CommunityLIVE areas including registration, meals, breaks, sessions, receptions, exhibit space, etc.

What is the conference cancellation policy?

Cancellations made on or before July 19 will be refunded at 100%. Cancellations made from July 20 through August 29 will be refunded at 50%. Cancellations made after August 29 will not be refunded. Cancellations made within a group registration may disqualify other members from receiving the group discount, if the organization does not then meet the group discount requirements. Substitutions welcome. Substitutions will be accepted via the online registration system and must be made on or before September 15. Paid registrants who do not submit an online cancellation by the deadline, fail to send a substitute or do not attend the conference forfeit their entire registration fee. If a substitution is required after September 15, please email CommunityLIVE@hyland.com.

Individuals are responsible for canceling their own hotel and travel reservations. Hyland does not accept liability for hotel or travel costs. If you cancel and re-register, your new registration will reflect the current pricing as of the date of your final registration. Earlier registration pricing (such as early-bird pricing) may not be honored based on that date.

I still have more questions that aren't on this list. How do I get answers?

Email us at CommunityLIVE@hyland.com for assistance.

Will attendees need to bring identification to any CommunityLIVE events?

Yes, attendees and guests are required to bring age-verifying identification to any function with alcohol, including:

  • Pub Quiz
  • Welcome Reception
  • Rock and Roll Hall of Fame
  • Cleveland Indians Game


Are there private rooms available for nursing mothers?

There will be portable nursing pods available throughout the convention center for mothers to utilize at their convenience.

Where is parking available for the Huntington Convention Center?

The conference center lot provides handicap parking spaces based on Ohio laws. For detailed information regarding parking options for the conference, please see our Travel page.

Is CommunityLIVE service pet friendly?

Service pets are permitted at the conference and there is a large grassy area directly outside of the Huntington Convention Center for pet relief. Check with your designated hotel concierge to inquire their policy on pets.

Does the Huntington Convention Center provide scooters/wheelchairs for attendees?

The convention center does not have scooters/wheelchairs on-premises for attendees, but you can rent them for conference use here:

Also note, there is nowhere at the convention center to store/lock up the scooters and wheelchairs overnight.

Is there reserved seating at the General Sessions for wheelchairs and scooters?

Floor seating is available for guests with mobility concerns. Please see an usher on-site if you need assistance finding a spot.